Consulting for orgs that are stuck, scaling or slightly on fire

Practical advice, hands on support and an independent perspective for organisations with messy realities and ambitious plans.

Hot Mess Checklist

Woman inspecting post it notes on a wall to illustrate volume of ideas

If you can check off more than one of these, it’s probably time for a conversation.

  • The project’s drifting and no one can agree why

  • The strategy made perfect sense three months ago. Now nobody seems able to turn it into action

  • Growth has outpaced the way the business is set up to run

  • You’re trying to choose a platform, an agency or a direction and the debate is more political than productive

  • AI has suddenly become everyone’s top priority, despite nobody being entirely sure what problem it’s supposed to solve

  • Something isn’t working, but everyone has a different opinion about what the actual problem is

That’s usually when everyone realises they need someone in the room with absolutely no horse in the race.

Someone who’s not protecting a budget, defending yesterday’s decision or trying to win an argument. Someone whose only job is to work out what’s going on and fix it.

That’s us.

How We Help

  • Business Advisory: Sometimes you’re too close to the problem. Whether it’s a business challenge, major project or a strategic decision, we bring an experienced, independent perspective. 

  • Transformation & Project Delivery: Because change is easy on a slide and much harder once humans get involved. Whether it’s a new system, a business improvement initiative or a complex program, we help businesses get from “we should” to “it’s done.”

  • Business Operations & Improvement: Growth doesn’t usually break a business. What comes with it does. We help organisations simplify operations, improve efficiency and remove the bottlenecks that slow them down.

  • AI Strategy & Adoption: Just because AI can do something, doesn’t mean it should. We help businesses identify where AI can genuinely improve productivity, customer experience and decision making.

  • Customer & Growth Strategy: More marketing isn’t always the answer. We help businesses understand what’s really driving growth and where to focus their time, effort and investment. 

Question Mark image to symbolise asking a question about how we work

How We Work

We ask lots of awkward questions.

Because the obvious problem isn’t usually the real one.

We tell you what we think.

Because you’re paying for judgement, not agreement.

We help you fix it.

Not just admire it from a slide deck.

We don’t make it bigger than it is.

We chat scope. Then decide if you need a short diagnostic, a project or ongoing advice. Sometimes it’s just a conversation.

We’ve Seen A Few Industries

Turns out most organisations have remarkably similar problems, regardless of whether they’re selling electricity, fried chicken or building products.

Utilities

Food & Beverage

Travel

Financial Services

Healthcare

Technology

Telco

Retail &

eCommerce

Construction &

Building

Portrait of Julie Byrne, Founder of Mentorish

Who you’ll be working with

Hi, I’m Julie.

I’ve hired consultants before. Which is why I’m not a very typical one.

I’ve spent two decades in and around organisations of every size, from Microsoft to SoundScouts, first running the functions, then fixing them. Which means I’ve been the client, the stakeholder and the person whose budget was on the line, not just the consultant with opinions about it. 

You also get me on the actual work. Not a polished pitch, then a quiet handover to three graduates and a weekly status report. Revolutionary, I know. 

The boring but important bit

  • 20+ years leading strategy, transformation, digital, operations and commercial growth

  • In house leadership at Autonomy, Vodafone, BUPA, Microsoft, ResMed and APA.

  • Consulting and advisory for St Vincent’s Health Australia, Craveable Brands, ResMed, ENGIE and SoundScouts.

  • I don’t just advise, I deliver. I’m just as comfortable in board conversations as I am buried in a project plan. Turns out that’s a pretty rare combination. 

Recent Adventures

  • Resmed European eCommerce transformation, Germany Homepage Website

    ResMed

    Resmed European eCommerce transformation including operational review, technology re-platforming, customer experience improvements, vendor optimisation and commercial performance uplift.

    Outcome: 4x revenue growth and 30% lower vendor costs within 12 months.

  • Craveable Brands Homepage representing development of customer strategy for their multi-restaurant portfolio including Red Rooster, Oporto and Chargrill Charlies

    Craveable Brands

    Customer Strategy development defining customer experience priorities and strategic direction across multiple fast food brands, Red Rooster, Oporto, Chargrill Charlie’s and Chicken Treat.

    Outcome: Leadership aligned on customer priorities and a strategy clear enough for the board to act on.

  • ENGIE Logo

    ENGIE

    Post Implementation review for a major app relaunch, identifying lessons learned and improvement opportunities across delivery, operations, governance and customer experience.

    Outcome:‍ Recommendations adopted into delivery and governance processes for subsequent releases.

  • St Vincent's Care homepage following a digital transformation project involving agency selection, content strategy, website replatforming and customer experience improvements.

    St Vincent's Care

    Digital Transformation including agency RFP and selection, technology stack selection, re-platforming, customer experience redesign and content uplift.

    Outcome: Delivered on time, despite agency change midway.

  • Cover page of Marketing Strategy & Action Plan developed for SoundScouts, a digital hearing screening app for Children

    Sound Scouts

    Marketing Strategy & action plan focused on increasing awareness, engagement and adoption of its innovative digital hearing test app for children aged 4+.

    Outcome: Clear priorities for a small team, focused on the highest value opportunities.

  • Coaching for Doctors website representing a consulting project to assess Continuing Professional Development accreditation eligibility and certification pathways

    Coaching for Docs

    Continuing Professional Development (CPD) accreditation analysis, eligibility and certification pathway advisory.

    Outcome: CPD Accreditation achieved.

  • Image Soudal's website used to represent marketing team capability uplift, executive coaching and leadership mentoring services

    Soudal

    Coached and mentored marketing executives with a focus on leadership capability, stakeholder management, marketing strategy and team dynamics.

    Outcome: Booked as a one-off. Extended into several months of ongoing support.

Character Witnesses

  • "The best money I've ever spent on a strategy! That phone call was literally the best one I've ever made."

    Jess Gill, Craveable Brands

  • "Julie project managed a complex project for our organisation. It involved pivoting agencies mid project and Julie took it all in stride. Her project management and stakeholder management is second to none. I highly recommend her."

    James Boshier, St Vincent’s Care

  • "It is without hesitation I recommend Julie. Julie's knowledge of marketing was outstanding and the strategy document she delivered was clear, concise and made implementation easy. I would not hesitate to engage Julie again in the future.”

    Carolyn Mee, Sound Scouts

  • "We engaged Mentorish to help us work through a number of strategic challenges in our business. JB's pragmatic approach and ability to bring clarity was invaluable."

    Emma Pocock, Kwila Brook

By now you’ve attended enough workshops to qualify as a Pilates instructor.

The issue is unlikely to be enthusiasm.

Let's Talk