This Privacy Policy explains how Mentorish collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP).

The policy applies to personal information collected through our website, courses, coaching services, digital products, events, communications and any other interactions with Mentorish.

By using our website or providing personal information to us, you consent to the practices described in this policy.

Collection of Personal Information

Personal information means information or an opinion about an identifiable individual.

The types of personal information collected by Mentorish generally includes name, email address, phone number, mailing or billing address, payment or transaction information and communications you send to us.

Mentorish only collects personal information where it is reasonably necessary for our business activities.

We usually collect personal information directly from you including when you register for a course, event or coaching session, purchase a digital product, subscribe to our mailing list, complete a form on our website, communicate with us by email or through our website or interact with our services or content.

Website Analytics and Cookies

We may also collect limited information automatically when you use our website, such as through cookies or website tools.

This may include pages visited, time spent on the site, referral sources and general usage patterns. This information helps us improve website performance, understand audience behaviour and evaluate marketing activity.

The information collected through analytics tools does not identify individual users. You can choose to disable cookies through your browser settings if you prefer.

Why we collect Personal Information

We collect and use personal information for purposes including: providing courses, coaching services and digital products, processing registrations and payments, communicating with you about services you have purchased, providing updates newsletters or marketing communications, responding to enquiries, improving our services and website functionality, maintaining internal records and administration.

We will only use personal information for purposes for which the personal information was initially collected.

Disclosure of Personal Information

Mentorish may disclose personal information to third parties where reasonably necessary for the operation of our business. This may include: payment processing providers, technology platforms used to deliver courses or digital products, service providers assisting with website hosting, analytics or communications. professional advisors such as accountants or legal advisers.

We may also disclose personal information where required or authorised by law, including where disclosure is required under legislation, is necessary to investigate suspected unlawful activity, is required by an enforcement body, is necessary to prevent a serious threat to health or safety.

Overseas Disclosure

In most cases, personal information is stored within Australia and is not used or disclosed overseas. However, some technology platforms or service providers used by Mentorish may store or process information overseas. Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy laws..

Direct marketing

From time to time Mentorish may send you information about courses, services, events or other updates that may be relevant to you.

You may opt out of marketing communications at any time, by using the unsubscribe link in our emails or by contacting us directly. Once you opt out, we will remove you from future marketing communications and ensure you no longer receive direct marketing information from us.

Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

This includes the use of secure systems, restricted access to information and appropriate data storage practices.

Where personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy or de-identify that information.

Access to and Correction of Personal Information

You may request access to the personal information we hold about you. You may also request that we correct any inaccurate, incomplete or outdated information.

Requests for access or correction can be made by contacting us using the details provided on our website. We may need to verify your identity before providing access to personal information.

International Users

Our services may be accessed by individuals located outside of Australia. If you are located in the European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR) regarding your personal information.

These rights may include the ability to: request access to personal information we hold about you, request correction of inaccurate information, request deletion of your personal information in certain circumstances, object to or restrict certain uses of your personal information or request a copy of your personal information in a commonly used electronic format. If you would like to exercise any of these rights, please contact us using the contact details provided on this website.

Privacy Complaints

If you believe that your personal information has been mishandled or that we have breached privacy laws, you may contact us so that we can investigate the issue.

We will aim to respond to privacy complaints within a reasonable timeframe.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC privacy hotline can be reached on 1300 363 992.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website. Your continued use of our website or services after changes are published indicates acceptance of the updated policy.